Customer Experience: Tenant Satisfaction with Bad Smell Water Solution

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The Borewell Water That Smelled Earthy

“It was like the smell of wet mud every time we turned on the tap.” That’s how a homeowner from Thoraipakkam, Chennai, described the strange problem that had been bothering the family for weeks. “At first, we thought it was something in the plumbing, maybe dirt stuck in the pipes. But the smell was strongest in the mornings, especially when we pumped fresh water from our borewell. It wasn’t sewage, it wasn’t chemical… it just smelled like raw soil,” he explained. The family even tried boiling the water before use. “It made the smell a little less, but it never fully went away. And when we stored the water, you could see this faint brownish haze settling at the bottom of the bucket,” he added. Why Does Borewell Water Smell Earthy? We asked a few quick questions: “Is your house entirely dependent on borewell water?” “Yes.” “Have you tested the turbidity of your water?” “No, never.” A test showed the real issue: suspended mud and silt particles. When borewell pumps pull water from d...
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The Dinner Guest Who Pointed Out the Water Tastes “Chalky”

“It’s lovely tea… but is your water supposed to taste like this?” That’s how the conversation began. A homeowner from Besant Nagar, Chennai, called us the morning after hosting a weekend dinner. “At first, I thought my guest was just being polite but curious,” she said. “But then, when I sipped my own glass of water, I realized she was right — there was this strange, chalky taste I’d never noticed before.” The family had been living in their independent home for over a decade, using borewell water for all their needs — drinking, cooking, bathing, and even laundry. Over time, they’d grown used to the water’s subtle taste changes and mineral feel. It took a fresh perspective from a guest to highlight that something wasn’t right. “We’d gotten so used to it that we didn’t even realize our tea, coffee, and even soups had this dull, mineral-heavy flavor,” she admitted. Clear Water, But an Unpleasant Taste. Why? We asked: “Have you ever tested the TDS (Total Dissolved Solids) level of your w...
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How an RO Plant Can Lengthen the Life of Your Dishwasher

"Whenever we purchased the dishwasher, we believed our days of scrubbing plates were done." That is how it began. A resident of Adyar, Chennai, called after encountering an unforeseen issue. For the first few weeks, it was perfect. The dishes came out sparkling clean," she said. But then things began to change. “Now, no matter how many cycles I run, the glasses come out with white spots. The steel plates look cloudy, and even the machine itself has these chalky marks inside.” At first, they blamed the detergent brand. Then they tried rinse aids. “We even cleaned the machine with vinegar and descaling solutions — but the white stains kept coming back,” she sighed. Clear Dishes at First. Cloudy Soon After. Why? We asked a few simple questions: “Do you know the TDS (Total Dissolved Solids) level of your water?” “No, but our borewell water leaves white marks on taps and sinks too.” That was our first clue. High TDS water contains excess calcium and magnesium salts. While no...
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